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Refund Policy
We want you to be completely satisfied with So-me.studio. If things don't work out, here's how our refund process works.
Our Commitment to You
At So-me.studio, we stand behind the quality of our platform. We believe in earning your trust through great service, not locking you into commitments that don't work for you. If you're not satisfied, we offer a fair and transparent refund policy.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all new paid subscriptions. If you are not satisfied with our service within the first 30 days of your initial purchase, you may request a full refund — no questions asked.
Important: The 30-day guarantee applies to your first subscription payment only. It does not apply to renewal charges or plan upgrades made after the initial 30-day period.
Refund Eligibility
Refunds are available under the following conditions:
Eligible for Refund
- First-time subscribers within 30 days of initial payment
- Duplicate or accidental charges — refunded in full regardless of timing
- Service outages lasting more than 48 consecutive hours during your billing cycle
- Billing errors caused by our system
Not Eligible for Refund
- Subscription renewals beyond the initial 30-day guarantee period
- Partial month usage — we do not offer prorated refunds for cancelled mid-cycle subscriptions
- Accounts suspended or terminated for violating our Terms of Service
- Dissatisfaction with third-party platform changes or API limitations outside of our control
Subscription Cancellation
You may cancel your subscription at any time from your account settings. When you cancel:
- Your access continues until the end of the current billing period
- No further charges will be made after the current period ends
- Your scheduled posts will remain in the system and continue publishing until your access expires
- Your data will be retained for 30 days after cancellation, after which it may be permanently deleted
Cancelling your subscription does not automatically trigger a refund. If you believe you are eligible for a refund, please contact our support team separately.
How to Request a Refund
To request a refund, follow these steps:
- Email our support team at [email protected]
- Include the email address associated with your account
- Provide a brief reason for the refund request (this helps us improve)
- Our team will review your request and respond within 2 business days
Refund Processing
Once your refund is approved:
- Refunds are processed through our payment provider (Lemon Squeezy) back to your original payment method
- Processing typically takes 5–10 business days depending on your bank or credit card provider
- You will receive an email confirmation once the refund has been issued
Please note: Refund processing times are subject to your payment provider. So-me.studio is not responsible for delays caused by banks or payment processors.
Annual Plan Refunds
For annual subscriptions, the same 30-day money-back guarantee applies from the date of purchase. After the 30-day window:
- No partial or prorated refunds will be issued for the remainder of the annual term
- You may continue using the service until the annual period ends
- Your subscription will not auto-renew once cancelled
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please reach out:
- Email: [email protected]
- Website: https://so-me.studio
Last Updated: 6/1/2026
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